FAQ

What forms of payment do you accept?
We accept all types of credit and debit cards and payments by Paypal and Apple Pay.
Do you ship to the entire republic?
We do have national and international shipments.
Do you ship internationally?
We do have worldwide shipments.
How long does shipping take?
Shipping time is 1-2 business days for local orders (Monterrey, Mexico). 2-4 business days for national orders (Mexico) and 7-8 business days for international orders (rest of the world). You will receive an email with the tracking number after your order has been placed, if you don't see it make sure to check your Spam.
Please keep in mind that some areas are far from the parcel dispatch area so the shipping may take longer to arrive.

How much does shipping cost?
Local orders have a cost of $50 mxn. National orders have a cost of $100 mxn. And international orders have a cost of $350 pesos mxn.

How do I know where my order is?
At the end of your order you will receive a confirmation email to the email you provided. Once the order has been packed you will receive an email with the tracking number.
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What do I do if my product is damaged?
An apology in advance if this is your situation, write to us as soon as possible so we can review your specific case. Check the "Refund Policy" section for more information.
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What currency are the prices in?
All prices are in MXN pesos but you can adjust it to DLS on our home page.
 
If we didn't answer your question, feel free to write to us at shop@helmeskin.com. And we will contact you as soon as possible. Thank you!